Shipping & Insurance Policy
1. Shipping Options:
- Standard Shipping: Items are typically dispatched within [X] business days after receiving payment. Delivery times vary based on the destination.
- Express Shipping: Available on request at an additional cost. Delivery times vary based on the destination and carrier.
- In-store Pickup: Customers can choose to pick up their purchases in person without any shipping fees. Please contact us to schedule an appointment.
2. Shipping Methods and Carriers:
- We use reputable carriers like FedEx, UPS, and DHL to ensure your items arrive safely and on time.
- Fragile and valuable items will be packed with extra care. We use double boxing and cushioning materials to protect your purchases.
3. Shipping Costs:
- Shipping costs are calculated based on the item's size, weight, and destination.
- Shipping costs will be provided at the time of purchase.
4. International Shipping:
- We offer international shipping to select countries. Please contact us to confirm if delivery is available to your location.
- Import duties, taxes, and customs fees are the responsibility of the buyer.
5. Insurance:
- All items are insured for their full value during transit at no additional cost to the buyer.
- In case of damage or loss during shipping, please contact us immediately upon receipt of the item to initiate a claim.
6. Packaging:
- We take great care in packaging all items. Fragile items are packed with protective materials to ensure they arrive in excellent condition.
- If you have specific packaging requests, please let us know in advance. Additional fees may apply.
7. Returns and Refunds:
- Due to the nature of antiques, all sales are final. We do not accept returns or offer refunds unless the item is significantly not as described.
- In the case of a return due to damage, please keep all the packaging materials and contact us within [X] days of receiving the item.
8. Customer Responsibilities:
- It is the customer's responsibility to ensure the delivery address provided is correct.
- Please inspect your packages upon arrival. Any issues or damages should be reported to us within [X] days.
9. Contact Information:
- For any questions or concerns regarding shipping and insurance, please contact our customer service team at [email/contact info].